GDPR Privacy Policy

Last Updated: 2025

This GDPR Privacy Policy explains how Olivia Life Flow (“we,” “our,” or “us”) collects, uses, stores, and protects personal data in compliance with the General Data Protection Regulation (GDPR) for users located in the European Union (EU) and European Economic Area (EEA).

This policy should be read together with our main Privacy Policy and Terms & Conditions.

1. Data Controller

For the purposes of GDPR, the data controller is:

Olivia Life Flow
12309 Village Square Terrace
Rockville, MD 20852
United States

📧 Email: olivialifeflow@gmail.com
📞 Phone: +1 (240) 722-7023

2. Who This Policy Applies To

This GDPR Policy applies only to users located in the European Union (EU) or EEA who access this website or interact with our services.

If you are not located in the EU/EEA, this policy is provided for transparency and best-practice compliance.

3. Personal Data We Collect

We collect only the minimum data necessary to operate our website and services.

a) Information You Provide Voluntarily

When you fill out forms or request an appointment, we may collect:

  • Full name

  • Email address

  • Preferred appointment date

  • Preferred appointment time

b) Automatically Collected Data

We may collect limited technical data such as:

  • IP address (anonymized where possible)

  • Browser type

  • Device type

  • Basic usage analytics

This data is used strictly for security, performance, and website optimization.

4. Purpose of Data Collection

We process personal data for the following lawful purposes:

  • To receive and manage appointment or consultation requests

  • To communicate with you regarding your inquiry

  • To provide booking confirmations or next-step instructions

  • To maintain internal appointment records

  • To comply with legal or regulatory obligations

We do not use personal data for automated decision-making or profiling.

5. Legal Basis for Processing (GDPR Article 6)

We process personal data based on one or more of the following lawful bases:

  • Consent: You voluntarily submit your information through our forms

  • Legitimate Interest: To respond to inquiries and manage bookings

  • Legal Obligation: Where required by applicable law

6. Data Storage & Processing

  • Appointment data submitted through the website is securely stored using Google infrastructure, including Google Sheets and Google Apps Script.

  • Google may process data on servers located outside the EU, including the United States, under standard contractual safeguards.

We take reasonable technical and organizational measures to protect stored data.

7. Third-Party Services

Your data may be processed by trusted third-party service providers strictly for operational purposes, including:

  • Google (Forms, Sheets, Apps Script, Email services)

  • Website hosting and security providers

We do not sell, rent, or trade personal data.

8. Book Purchases & External Platforms

Books displayed on this website are sold via third-party platforms such as:

  • Lulu (current)

  • Amazon (future possibility)

When you click a purchase link, you are redirected to the external platform.
We do not collect or process payment information on this website.

Please review the privacy policies of those platforms separately.

9. E-Books & Future Digital Products

In the future, digital products such as e-books may be offered directly through this website.
If implemented, personal data will be collected only to:

  • Deliver digital content

  • Provide customer support

  • Meet legal obligations

Relevant privacy notices will be updated accordingly.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with legal or administrative requirements

Users may request deletion of their data at any time (see Section 11).

11. Your Rights Under GDPR

If you are an EU/EEA resident, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, contact us at:
📧 olivialifeflow@gmail.com

12. Cookies & Tracking

This website may use limited cookies for:

  • Basic functionality

  • Security

  • Anonymous analytics

We do not use invasive tracking or behavioral profiling cookies without consent.

13. No Medical Advice Disclaimer

Content, books, and services provided through this website are educational and informational only.

  • No medical diagnosis is provided

  • No treatment guarantees are made

  • Users should consult licensed healthcare professionals for medical concerns

This disclaimer applies globally, including within the EU.

14. Data Security

We implement reasonable security measures to protect personal data against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

However, no internet transmission can be guaranteed as 100% secure.

15. Changes to This GDPR Policy

We may update this GDPR Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.

16. Contact Information

For GDPR-related questions or requests, contact:

📧 olivialifeflow@gmail.com
📞 +1 (240) 722-7023

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